Refund Policy

Scope

This policy applies to reporting services invoiced by Hazel Path Analytics Co., Ltd. — including monthly conversion funnel reports, cart abandonment studies, checkout diagnostics, and channel attribution summaries. It does not apply to third-party tools or platforms you use independently.

Monthly recurring reports

You may cancel a monthly engagement with fourteen days' written notice before the next billing period. Fees for the current period are non-refundable once data processing for that period has begun. If you cancel before we access your data for a new period, that period's fee is refunded in full within ten business days.

Project-based reports

Project reports require a 50% deposit to begin. The deposit is refundable if you cancel before we start data ingestion. Once analysis has begun, the deposit is non-refundable. The remaining balance is due upon delivery.

Full refund eligibility

A full refund (including deposit) is available if:

• We fail to deliver the agreed report within the confirmed timeline and you choose to cancel rather than accept a revised date
• We determine we cannot access sufficient data to prepare the agreed scope and no alternative scope is accepted

Partial refunds

A partial refund may apply if delivered work materially deviates from the written scope and we cannot remediate within five business days of your written notice. The partial amount reflects the portion of work that could not be used.

Non-refundable items

• Review calls already conducted
• Rush delivery surcharges once work has started
• Reports delivered and accepted without written objection within seven days of receipt
• Deposits after data ingestion has commenced

Cancellation and rescheduling

Review calls may be rescheduled once without charge if you notify us at least twenty-four hours in advance. Missed calls without notice count as delivered.

No-shows and delayed data

If you fail to provide agreed analytics access within thirty days of invoice payment, we may treat the engagement as cancelled. Deposits are forfeited after a thirty-day delay unless we agree in writing to extend the deadline.

Work already started

If you cancel after we have prepared charts or written narrative sections, you may receive a partial deliverable at our discretion, but no refund is issued for completed analytical hours.

Refund process

Email info@toolkithazelpath.click with your invoice number and reason for the request. We acknowledge within three business days and decide within ten business days. Approved refunds are returned via the original payment method (bank transfer or wire) within fourteen business days.

Contact

Hazel Path Analytics Co., Ltd.
Oh Seoyeon, 37 Saebyeok-gil, Jung-gu, Ulsan 44000, REP. OF KOREA
Phone: +82-52-4381-6752